Refund policy

All sales are final

Every piece is either made specifically for you or a one-of-a-kind piece built around a stone we sourced ourselves. For that reason all sales are final, ready-to-ship pieces included, and we are not able to accept returns or exchanges.

Resizing

Engagement rings, bespoke and tailor made alike, include one complimentary size adjustment if requested within thirty days of delivery, provided the design allows for resizing. This covers standard resizing within two sizes of the original specified size. Adjustments beyond that range, or alternative sizing methods such as sizing beads, internal inserts, structural modifications or other specialized adjustments, are not included and may incur additional fees.

For all other pieces, the client is responsible for providing the correct size before production. If a resize is needed after delivery, we are happy to accommodate at the client's expense.

The client is responsible for all shipping and insurance costs associated with resizing. The client assumes all risk while the piece is in transit to us; we assume all risk once the piece has been received.

Damage on arrival

If you notice any damage to your piece upon arrival, please contact us within 24 hours of receiving your order.